حقك في المحو · اللائحة الأوروبية GDPR وقانون حماية البيانات الإماراتي

Delete your account.
إليك الطريقة، وما يحدث بعد ذلك.

eatova is operated by Ascent Oriental FZ-LLC. This page lets you delete your eatova account and the personal information we hold about you. You can request deletion from inside the app or from this page if you cannot access the app. Once confirmed, deletion is immediate and irreversible.

This page implements your right to erasure under GDPR Article 17, CCPA section 1798.105, and UAE PDPL Article 22.

Before you delete

  • Cancel your subscription first. Ascent Oriental FZ-LLC does not cancel subscriptions on your behalf. On iOS, cancel in Settings → Apple ID → Subscriptions. On Android, cancel in Google Play → Payments & subscriptions → Subscriptions. If you delete the account first, your subscription keeps billing until you cancel it in the store.
  • Export your data first if you want a copy. In the app: Profile → Privacy → Export my data. You'll receive a ZIP archive of your profile, dietary preferences, scan history, subscriptions, feedback, family memberships, and support tickets (GDPR Article 20).
  • Once confirmed, you can't get the account back. Re-installing the app and signing in with the same email or Apple/Google account creates a new account, not a recovered one.
Recommended · fastest

Delete from inside the app

  1. 1

    Open eatova.

  2. 2

    Go to Profile → Privacy.

  3. 3

    Tap Delete account.

  4. 4

    Tick "I understand this cannot be undone" and tap Delete my account.

  5. 5

    You'll be signed out and returned to the welcome screen.

Works on iOS and Android, including guest accounts. Deletion is immediate, with no waiting period and no email confirmation.

Can't open the app? Request deletion

If you've uninstalled eatova or can't sign in, request deletion here. We'll email your registered address to confirm before anything is deleted.

ماذا يحدث لبياناتك

What we delete

The moment you confirm:

  • Your name, email, phone number, profile photo, date of birth, blood type, and emergency note.
  • Your dietary profile (allergens, restrictions, food preferences, custom items).
  • Your family and group memberships (other members see you as "Removed Member").
  • Your support conversation identifiers (name, email, and phone on your support contact) are scrubbed; the conversations themselves stay anonymous.
  • The content of any feedback or support messages you wrote.
  • Your wallet passes (allergy card barcodes), all device push tokens that identified you for notifications, and any avatar photos in our storage.
  • Your device location, device identifiers, and IP addresses wherever we logged them.
  • Your stored password and any sign-in tokens: you are signed out from every device immediately.
  • The link between you and our customer-support, analytics, and AI-trace systems is severed; remaining records there carry no information that identifies you.

What we keep, and why

These records stay because they contain no personal information about you and they keep our product working for everyone else:

  • Menus you scanned and the dietary safety analysis we returned: menu text, parsed dish list, restaurant names, and safety results. This is public restaurant information, not personal data, and it improves the system for the next person who scans the same menu.
  • Your subscription and purchase history, kept on our servers and with our payment processor in line with their retention rules and Ascent Oriental FZ-LLC's tax and audit obligations under UAE Federal Decree-Law No. 47 of 2022 (corporate tax) and No. 8 of 2017 (VAT). Identifiers tying it back to you are removed.
  • Aggregate analytics: country, language, signup month, and broad dietary category. Used for funnels and retention; cannot identify you individually.
  • Anonymous deletion record: confirms the deletion happened. Contains a one-way hash of your account, no name or email or phone. Apple App Store and GDPR Article 17 both require us to be able to demonstrate the deletion took place.
  • A bare account shell on our login provider: the account identifier and creation date remain so the same identifier can never be reused for someone else. Every field that identified you is erased.

The anonymous deletion record contains no data that identifies you (no name, email, phone, or other personal information; only a hashed reference and timestamps). It is retained as part of Ascent Oriental FZ-LLC's compliance audit trail.

تواصل معنا [email protected] · Response within 5 business days · Privacy: [email protected]

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